Senior Digital Experience Project Manager

September 24, 2026

Remote

Senior

Warszawa, Poland

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English is required

Description

Sonova is hiring a Senior Digital Experience Project Manager to lead complex, global digital initiatives that shape the next generation of customer experiences in hearing healthcare. The role drives AI-powered and scalable digital solutions across multiple touchpoints, working at the intersection of business, technology, customer experience and digital innovation. The position is based in Warszawa, Poland, and involves leading cross-functional teams from idea to delivery.

Responsibilities

Lead digital projects from idea to delivery, translating business and customer needs into impactful digital solutions
Build business cases and lead governance and approval processes for new digital initiatives
Manage the delivery of digital solutions across websites, apps, eCommerce, ERP and CRM
Bring together cross-functional teams including Marketing, Brand, UX/UI, Engineering, Data, Security, QA, CX and IT
Ensure projects meet AI, data privacy, security, regulatory and compliance requirements
Track project progress, budgets, resources, KPIs and business outcomes
Support change management, training and user adoption
Manage external vendors, technology evaluations, contracts and procurement
Drive continuous improvement of digital solutions and customer-facing processes

Requirements

8+ years of project management experience, ideally delivering software, IT or digital solutions
Proven experience leading complex, global projects and cross-functional teams
Strong experience working across different functions, markets and cultures
Excellent stakeholder management and communication skills
Strong project management experience within digital, eCommerce or digital marketing environments
Experience working with enterprise technologies and ERP/CRM integrations
Strong analytical and problem-solving skills
A proactive mindset and passion for innovation and continuous improvement
Project management certification such as PMP
Fluency in English
Nice to have: experience in hearing healthcare, MedTech or a similar regulated industry
Nice to have: experience with Agile project management, UX or analytics
Nice to have: experience driving organizational change and digital adoption
Nice to have: additional languages

ERPCRMhearing healthcare / medtechAgileUXAnalytics

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