Digital Advertising Technical Specialist

September 25, 2026

Office

Junior

Warszawa, Poland

May rule you out

Office-only work

Worth knowing

English is required
B2 level

Description

Accenture is hiring a Digital Advertising Technical Specialist to support the self-serve advertising customers of its client. The role covers technical integration on advertisers' webpages, including eCommerce tracking capabilities and Pixel code support. You will handle chat, email and phone support for small and medium sized advertisers while meeting strict service level agreements and quality standards. The position requires fluent English (minimum B2), a bachelor's degree and practical experience with HTML, CSS, XML and JavaScript.

Responsibilities

Manage customer interactions to increase customer satisfaction and improve service quality
Provide technical integration solutions on the advertiser's webpages
Deliver technical onboarding solutions according to Service Level Agreements and quality and quantitative standards
Support and expand the client's self-serve advertising customer base
Provide pre- and post-sales support for all self-service advertising products
Support integration of eCommerce tracking capabilities on advertising customer web platforms
Conduct chat, email, and phone support for small and medium sized companies that advertise on the client platform
Provide specialized product and tool support for the client's advertising Pixel code to improve advertisers' experience and drive higher spending
Deliver exceptional customer service in a high-volume inbound customer contact environment
Build positive customer relationships by understanding customer needs and providing solutions aligned with best practices
Maintain high customer satisfaction levels while consistently meeting service level agreements and quality standards
Participate in comprehensive training of 4–8 weeks and ongoing coaching, leveraging technical and coding skills to enhance the advertiser experience

Requirements

Fluency in English (minimum B2) with excellent verbal and written communication skills
Bachelor's degree
At least 1 year of experience in customer service, digital marketing, online advertising, or social media environments
Experience working with HTML, CSS, XML, and/or JavaScript, preferably in digital advertising or technical support
Strong troubleshooting, problem-solving, and critical-thinking skills
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with a passion for delivering exceptional support and building positive customer experiences
Ability to adapt quickly to evolving products and client needs while maintaining a high level of accuracy and attention to detail
Strong collaboration, interpersonal, and organizational skills with a commitment to continuous improvement and service excellence

Conditions

Full-time employment contract
Modern office located in Warsaw city center
Daily use of a foreign language and new technology solutions while cooperating with various global clients
Individual support of a People Lead and a specific path of professional development
Wide training package including soft, technical, and language training, e-learning platforms, Gallup test, GenAI training, and co-financing of courses and certification
Employee Assistance Program with legal, financial, and psychological consultations
Employee share purchase plan with eligibility for quarterly dividends on owned company shares
Paid employee referral program
Private medical care and life insurance
Access to the WorkSmile platform with a wide range of products and services including the Multisport card

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Digital Advertising Technical Specialist

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May rule you out

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