Aftersales IT Business Analyst

13 октября 2026 г.

Удалённо

Senior

Amsterdam

Indeed

Стоит учесть

Английский обязателен
Нужно резюме на английском

Описание

Zeekr, a premium electric vehicle brand from Geely Holding Group, is hiring an Aftersales IT Business Analyst for its EU Hub in Amsterdam. The role acts as strategic IT business partner for After Sales, Parts and Service operations, owning requirements, the IT roadmap and change management. The candidate will sponsor IT projects, coordinate with architects and vendors, and ensure architecture, security and governance compliance.

Обязанности

Act as the overall IT Business Partner for After Sales operations in the EU Hub
Cover service operations including repair, maintenance, workshops and service network
Cover parts & accessories management: planning, logistics and distribution
Cover warranty and claims management as well as customer support and service experience
Serve as the primary IT point of contact for After Sales leadership on all IT-related topics
Understand business strategy, growth priorities, customer experience objectives and operational pain points
Translate business needs into a clear IT demand, capability roadmap and investment plan
Ensure alignment between After Sales strategy, IT strategy and enterprise architecture principles
Own and continuously maintain the After Sales IT roadmap aligned with enterprise priorities and budget constraints
Provide input to IT investment planning, budget prioritization and value tracking for After Sales initiatives
Own end-to-end requirement management for After Sales, Parts & Service domains
Shape, validate and prioritize business requirements in collaboration with stakeholders
Ensure clarity and quality of requirements including scope, assumptions, dependencies and success metrics with KPIs
Lead business-side change management for After Sales IT initiatives
Drive stakeholder alignment across After Sales, Parts & Service teams, IT and EU Hub with National Sales Companies
Ensure business readiness including process design, data readiness and governance, capability building and training
Track adoption, benefits realization and value delivery post go-live
Act as Business Owner and Accountable Sponsor for After Sales, Parts & Service IT projects and programs
Ensure initiatives are clearly scoped with objectives, deliverables, timelines and success criteria
Work with Project and Program Managers to define delivery approach, milestones and critical path
Manage risks, issues, dependencies and change requests
Prepare and support tollgates, steering committees and portfolio reviews
Ensure transparent communication of status, risks, impacts and decisions to business and IT stakeholders
Support go-live readiness, post-implementation reviews and value realization tracking
Coordinate with Solution Architects and Product Teams to ensure solution design meets business needs
Align product and solution roadmaps with DDC and external suppliers
Collaborate with Project and Program Managers on planning, execution, milestones and governance
Ensure After Sales IT solutions comply with enterprise architecture standards, security, compliance, data privacy and data governance requirements

Требования

Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field, preferably with additional coursework or a minor in Business Administration
Strong understanding of After Sales, Parts & Service operations
Proven experience as an IT Business Partner, Business Analyst, or IT Product Owner
Experience with large-scale IT programs and cross-country rollouts
Strong stakeholder management and communication skills
Business outcome–driven mindset with focus on value realization
Excellent communication skills with the ability to coordinate across multicultural and cross-functional teams
Strong analytical mindset, with the ability to translate business needs into system solutions
Fluent in English; additional European languages or Mandarin Chinese a plus

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Aftersales IT Business Analyst

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