Business Analyst CRM Finance

The IT teams have defined a scope of intervention around business analysis for the CRM tool, including continuous management and corrective/evolutive maintenance of the application. The consultant provides functional needs analysis and functional support, working closely with business stakeholders to qualify and prioritize requirements in line with the application strategy. The mission also covers functional acceptance testing, change management and user training. Expected deliverables range from prioritized needs and validated functional specifications to change management plans, infrastructure planning and training materials.