Business Analyst

21 сентября 2026 г.

Гибрид

Senior

London, Manchester

Описание

L&Q is looking for an experienced Business Analyst to join its Transformation and Change Team at a time of investment, growth and business-wide transformation. The role centres on redesigning the CRM and Digital Experience to create a simpler, more reliable and joined-up customer journey. You will work with business subject matter experts, programme workstream leads and technology colleagues to capture requirements, analyse current processes and support the design of improved end-to-end services. This is a fixed-term, full-time, hybrid role reporting to a Lead Business Analyst in the Transformation and Change Team, based in London (Stratford) or Manchester (Trafford).

Обязанности

Providing business analysis support to the Transformation Programme in support of corporate strategy and delivery of the target operating model
Leading aspects of the programme, taking complex scenarios, presenting options for decision making and developing solutions to enable successful outcomes
Leading on some aspects of delivery of the Transformation Programme and applying analysis to meet programme objectives in collaboration with colleagues
Managing relationships and influencing business and technical stakeholders
Supporting improvement in solution quality through collaborative identification of acceptance criteria, exploratory testing and design of future processes and systems
Working closely with Business Subject Matter Experts, Programme Workstream Leads and Technology colleagues to understand business needs
Capturing requirements, analysing current processes and supporting the design of improved end-to-end services
Facilitating workshops, documenting requirements and mapping processes across the full project lifecycle from discovery to deployment

Требования

Strong Business Analysis skills and experience, with either a formal qualification or demonstrable experience in a similar sized organisation
Robust problem solving and highly effective business analysis skills
Expertise in business improvement, continuous improvement and business process development with strong practical application
Understanding of Target Operating Model principles, options and purpose, with the ability to apply TOM
Experience of working in a business transformation or change setting and understanding of related challenges and methodologies
Ability to analyse and utilise data and insight from a broad range of sources to determine options and solutions to complex scenarios
Experience of establishing or contributing to business cases that enable value for money
Basic understanding of building budgets, forecasting and understanding financial performance
Ability to identify risks, implement mitigation and collaboratively design analysis, solutions and outcomes
Good grasp of methodologies to map and analyse processes so solutions align with desired operational workflows
Extremely proficient verbal and written communication and strong influencing skills up to Leadership Group level
Confidence facilitating workshops, engaging stakeholders, documenting requirements and mapping processes
Experience of supporting design of future processes and systems and collaborative identification of acceptance criteria

Условия

Fixed-term contract with end date 28th February 2028, full-time, 35 hours per week
Salary starting from £57,094 per annum London weighted or £49,502 per annum regional, dependant on experience
Agile Worker: 20% to 40% of contractual hours to be worked from reporting office or working location (hybrid working)
Excellent pension plan with up to 6% double contribution
28 days annual leave rising to 31 days with length of service plus bank holidays
Westfield Health Cash Plan, non-contributory life assurance and Employee Assistance Programme
Up to 21 hours paid volunteering days and lifestyle benefits
First stage interview online on 9th October 2026 followed by second stage in-person on 16th October 2026
Closing date for applications 4th October 2026 and early applications encouraged

CRMhousing / social housing

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