Customer Solution Analyst

12 октября 2026 г.

Гибрид

Junior

Esplugues de Llobregat

Indeed

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Нужен другой язык
испанский

Стоит учесть

Английский обязателен
уровень B2

Описание

Entry-level Customer Solution Analyst role in the Supply Chain business, based in Esplugues de Llobregat. The position drives the Perfect Order Cycle approach to minimize waste and complexity in the O2C flow for Nutrition customers such as hospitals, pharmacies and nutrition wholesalers. The role covers demand capture, order filtering and fulfilment, billing, returns and refusals handling, stakeholder coordination and continuous improvement of exception management processes.

Обязанности

Complete and resolve all demand capture failures within defined service level agreement
Contact customer or internal contact to resolve blocked orders within SLA
Align material information with customer to be able to capture orders
Propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository
Apply mitigation agreed with customer for existing orders or request setup of mitigation for future orders
Manage Stock Allocation issue that requires a customer contact
Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC
Propose resolution for Transportation issues related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay
Propose resolution for Physical Logistics issues related to Warehouse Capacity and Pick and Pack loading
Collaborate with billing in the resolution of billing issues requiring customer contact
Be the principal contact for the customer for all returns and refusals
Capture and register Returns and Refusals requests through Customer Interaction
Analyze reasons for refusals and contact customers to propose mitigation actions for refusals
Assess Compliance of Returns Requests according to Market Return Policy Conditions and ensure documentation is in place
Manage the execution of Refusals with Customers and Transport and archive all relevant case information
Manage, monitor and coordinate the destruction of goods with Physical logistics and 3rd party providers
Provide guidance and help with missing documentation to Claims Management on returns and refusals acceptance
Inform Sales about non accepted returns and request their approval when needed
Use of reason code methodology to record appropriately root cause
Collaborate with relevant specialists to determine cause of master data and pricing exceptions that cause blocks
Provide 360 visibility on status of orders to customers and internal teams
Ensure regular monitoring of open orders per SOP Standard Operating Procedures and Standard Routines
Optimize orders where logistical efficiency is required such as attainment of logistics trade terms
Identifying, analyzing and initiating the escalation process based on the escalation criteria
Implement and provide support to clients in the digital solutions defined by the Company
Manage relationships with key stakeholders in the Market and CoC to ensure process quality
Drive continuous improvement within the team moving to a more efficient exception management process
Participate in NCE operational review meetings and contribute to continuous improvement of demand capture process
Comply with health and safety commitments and standards, as well as the environment

Требования

Preferably 2-3 years of experience in Customer Service, Order Management, or Supply Chain
University degree in Business Administration, Engineering, Supply Chain, or similar
Advanced knowledge of Excel and SAP/CRM tools
Experience in a B2B environment and cross-functional coordination
Customer-oriented with strong issue resolution skills
Analytical mindset and ability to work with Data
Stakeholder management and cross-functional collaboration
Ability to adapt to digitalized and automated environments
Native in Spanish
Minimum a B2 in English

Условия

Hybrid working environment with flexible working scheme
Competitive salary and a comprehensive social benefits package
Competitive pension plans with flexible remuneration and tax advantages
Health insurance, restaurant card and mobility plan as benefits
Ongoing training and constant career opportunities for personal and professional growth
Campus with medical center, canteen and areas to co-create
Recreation activities such as yoga, Zumba and volunteering activities

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Customer Solution Analyst

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