Customer Success Manager

22 октября 2026 г.

Гибрид

Senior

Paris, France

Indeed

Важно учесть

Нужен другой язык
французский

Ещё стоит знать

Обязательное посещение офиса
Английский обязателен

Описание

Customer Success Manager for the EMEA region, based in Paris, acting as a strategic advisor and trusted partner to the most complex enterprise clients adopting AI products across API, enterprise and coding-assistant offerings. The role spans usage growth, change management, ROI reporting and building regional Customer Success processes from scratch as one of the first CSMs in the region. The annual range is €150 000–190 000, the hybrid policy expects at least 25% of time in the office, and visa sponsorship is available.

Обязанности

Build trusting strategic relationships with key EMEA customer decision makers
Become an expert in the API, enterprise and coding-assistant products and their best practices
Drive proactive usage planning based on current and future consumption and adoption trends
Monitor usage patterns and address underutilization of consumption- and seat-based products
Share the product roadmap and raise awareness of new products with customers
Document and quantify customer value through business outcomes, ROI and impact metrics
Identify new use cases and lines of business not yet onboarded
Design change management programs including Train the Trainer and Centers of Excellence
Own the customer lifecycle with account and success plans and quarterly business reviews
Build EMEA-specific processes, playbooks and best practices for the regional team
Act as the primary conduit between customers and the company
Engage product managers as the voice of EMEA customers

Требования

6+ years of experience in customer-facing roles such as Customer Success, Consulting or Solutions Architect
Proven success in both consumption-based and seat-based business models
Technical fluency to explain AI/ML concepts, API integrations and software implementation patterns
Experience presenting and demonstrating technical products to varied audiences
Strategic mindset to turn growth opportunities into actionable expansion plans
Strong project management skills and ability to manage multiple customer relationships
Cross-functional collaboration and proactive representation of the customer's interests
Fluency in French, Spanish and English
Bachelor's degree or an equivalent combination of education, training and experience
Interest in the responsible development of advanced AI systems
Comfort working across time zones with a US-based headquarters

Условия

Hybrid policy: at least 25% of working time in one of the offices
Annual salary range €150 000–190 000
Visa sponsorship support and immigration lawyer when an offer is made
Work across several time zones with a US-based headquarters
Optional equity donation matching, generous vacation and parental leave
Flexible working hours

Устройство не соответствует требованиям сайта

Что может не работать

Customer Success Manager

Сводка по вакансии

Важно учесть

Ещё стоит знать

Описание

Обязанности

Требования

Условия

Похожие вакансии

Сводка по вакансии

Ещё по теме

Похожие вакансии

Customer Success Manager

Сводка по вакансииАнализ и саммари по описаниюНеоднозначная [data-chart=chart-_R_qboahinpfiv6abqaqlb_] { --color-score: var(--warning); } .dark [data-chart=chart-_R_qboahinpfiv6abqaqlb_] { --color-score: var(--warning); } 60

Сводка по вакансии

Важно учесть

Ещё стоит знать

Описание

Обязанности

Требования

Условия

Похожие вакансии

Сводка по вакансииАнализ и саммари по описаниюНеоднозначная [data-chart=chart-_R_qboahinpfiv6abqaqlb_] { --color-score: var(--warning); } .dark [data-chart=chart-_R_qboahinpfiv6abqaqlb_] { --color-score: var(--warning); } 60

Сводка по вакансии

Ещё по теме

Похожие вакансии