IT Analyst

The IT Analyst acts as the trusted first point of contact for colleagues across the UK, resolving issues quickly and enabling them to get the most from digital tools and platforms. The role provides first- and second-line support across telephone, live chat, service desk, Genius Bar and desk-side channels, owning incidents through to resolution or effective escalation. The analyst also supports hardware break-fix activity, IT projects, training sessions and practical how-to guides, while building platform expertise across CRM, collaboration tools, data cloud and analytics environments.