IT Service Desk Analyst

An IT Service Desk Analyst role supporting all users by email, telephone, remote support tools and direct contact for technology-related problems. The position covers diagnosis, resolution and escalation of incidents through an internal incident management system, accurate call logging, and building documentation for the internal knowledge base. The analyst configures and troubleshoots laptops, mobile devices and printers, and supports applications and infrastructure across the organisation. The role is based in London with occasional travel to European sites and some weekend and after-hours support.