Обязанности

Partner with business stakeholders to understand requirements and translate them into scalable Salesforce Service Cloud solutions
Design, configure, and optimize Lightning Flows, Omni-Channel, automation, and AI-driven capabilities
Drive continuous platform improvements by identifying opportunities to simplify processes and enhance user experience
Configure and maintain complex security models, layouts, permissions, and automated workflows across multiple business units
Coordinate Salesforce releases throughout the complete deployment lifecycle, including sandbox management, testing, CI/CD, and production deployments
Monitor system performance and business processes, ensuring platform stability and operational excellence
Develop and execute test plans alongside cross-functional teams to ensure high-quality releases
Provide functional support to business users and troubleshoot platform-related issues
Investigate recurring incidents, identify root causes, and implement long-term improvements following ITIL best practices
Deliver documentation, training sessions, and knowledge-sharing activities for end users and stakeholders

Требования

Proven experience administering and improving complex Salesforce Service Cloud environments
Strong understanding of Salesforce declarative development, particularly Lightning Flows
Ability to gather business requirements and convert them into scalable Salesforce solutions
Experience collaborating with business teams, developers, QA, and infrastructure teams
Knowledge of Salesforce release management and DevOps deployment practices
Understanding of Apex and Lightning Web Components (LWC), with the ability to determine when custom development is required
Familiarity with Java and SQL is considered an advantage
Experience working with CI/CD pipelines and Salesforce deployment frameworks
Strong analytical and problem-solving skills with a continuous improvement mindset
Comfortable working independently while managing multiple stakeholders in an international environment
Excellent documentation and communication skills
Fluent English. German is a plus
Nice to have: Salesforce Certified Administrator
Nice to have: Salesforce Platform Developer I certification
Nice to have: Experience with CRM Analytics, Tableau, or similar analytics platforms
Nice to have: Exposure to QA or performance testing tools
Nice to have: Experience supporting large-scale, highly customized Salesforce environments

Обязанности

Partner with business stakeholders to understand requirements and translate them into scalable Salesforce Service Cloud solutions
Design, configure, and optimize Lightning Flows, Omni-Channel, automation, and AI-driven capabilities
Drive continuous platform improvements by identifying opportunities to simplify processes and enhance user experience
Configure and maintain complex security models, layouts, permissions, and automated workflows across multiple business units
Coordinate Salesforce releases throughout the complete deployment lifecycle, including sandbox management, testing, CI/CD, and production deployments
Monitor system performance and business processes, ensuring platform stability and operational excellence
Develop and execute test plans alongside cross-functional teams to ensure high-quality releases
Provide functional support to business users and troubleshoot platform-related issues
Investigate recurring incidents, identify root causes, and implement long-term improvements following ITIL best practices
Deliver documentation, training sessions, and knowledge-sharing activities for end users and stakeholders

Требования

Proven experience administering and improving complex Salesforce Service Cloud environments
Strong understanding of Salesforce declarative development, particularly Lightning Flows
Ability to gather business requirements and convert them into scalable Salesforce solutions
Experience collaborating with business teams, developers, QA, and infrastructure teams
Knowledge of Salesforce release management and DevOps deployment practices
Understanding of Apex and Lightning Web Components (LWC), with the ability to determine when custom development is required
Familiarity with Java and SQL is considered an advantage
Experience working with CI/CD pipelines and Salesforce deployment frameworks
Strong analytical and problem-solving skills with a continuous improvement mindset
Comfortable working independently while managing multiple stakeholders in an international environment
Excellent documentation and communication skills
Fluent English. German is a plus
Nice to have: Salesforce Certified Administrator
Nice to have: Salesforce Platform Developer I certification
Nice to have: Experience with CRM Analytics, Tableau, or similar analytics platforms
Nice to have: Exposure to QA or performance testing tools
Nice to have: Experience supporting large-scale, highly customized Salesforce environments

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Junior Salesforce Technical Business Analyst