Lead Product Manager - Trust & Safety

24 октября 2026 г.

Lead

Barcelona, Spain, Portugal, Poland

Описание

OLX is hiring a Lead Product Manager to own the Trust & Safety product agenda end to end in a large-scale consumer marketplace operating across 7 markets. Trust & Safety is positioned as a strategic growth lever, so the role covers fraud detection and prevention, user integrity and AI-native safety infrastructure built together with Data Science and Engineering. The position can be based in Spain, Portugal or Poland and involves constant collaboration with Legal, Compliance, Operations and executive stakeholders.

Обязанности

Own the Trust & Safety product strategy and roadmap, translating business risk and user insight into a clear, prioritised plan
Shift the function from reactive incident response to proactive, intelligence-driven fraud prevention
Build the Risk Engine, data signals intelligence, anomaly detection and investigation tooling
Ship AI-native Trust & Safety product experiences in partnership with Data Science and Engineering
Design, prototype and productionise real-time detection and decisioning systems using ML models, LLMs and behavioural signals
Balance fraud mitigation with growth protection so interventions do not create friction for legitimate users or throttle marketplace supply and demand
Define and track Trust & Safety success metrics: fraud loss rates, false positive and negative rates, time-to-resolution, user trust scores and financial exposure
Communicate impact in business terms to senior leadership
Partner closely with Engineering leads, Data Science, Legal, Compliance and Operations with shared accountability for outcomes
Build long-term instrumentation, monitoring and evaluation capabilities for fraud rates, detection model performance and user impact at scale
Establish business cases quantifying fraud losses and ROI of prevention investments and secure resources based on data
Ensure products and strategies meet local and regional compliance, legal and security requirements across all markets
Apply AI to PM workflows: faster threat analysis, synthetic user research on abuse patterns, AI-assisted spec writing and automated experimentation pipelines
Represent Trust & Safety at leadership level, presenting strategy, risk posture and results to executive audiences

Требования

Significant product management experience in the digital sector: consumer-facing platform, marketplace, mobility, e-commerce, classifieds, fintech or similar high-scale environment
Proven experience owning trust-related products or problem spaces such as Trust & Safety, fraud prevention, risk, identity & verification, marketplace integrity, account security, abuse prevention, payments risk or compliance technology
Track record of building scalable systems that proactively detect, prevent and mitigate abuse, fraud or risk instead of relying solely on manual processes
Strong analytical and data-driven mindset with experience defining success metrics, evaluating impact and prioritising based on evidence
Experience partnering closely with Engineering, Data Science, Operations, Legal and Compliance in regulated or high-risk environments
Experience in vendor management and cross-functional collaboration
Experience building, deploying or working closely with ML, AI, risk scoring, decisioning, detection, recommendation or automation systems
Demonstrated ability to balance user experience, marketplace growth, operational efficiency and risk mitigation
Comfortable operating in ambiguity, influencing senior stakeholders and driving strategy across multiple teams
Well versed in building and iterating core data science products at scale
Nice to have: experience building trust, risk, fraud or safety products across multiple international markets and regulatory environments
Nice to have: familiarity with emerging regulations and industry trends affecting online platforms, digital marketplaces, payments, AI and consumer trust
Hands-on experience with AI-powered trust or fraud products is a plus

Условия

Full-time role that can be based in Spain, Portugal or Poland
Work inside a group of brands including OLX, AutoTrader, Otomoto and Property24 across 7 markets

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Lead Product Manager - Trust & Safety

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