Manager, Support Tooling And Infrastructure

Adyen is hiring a Manager, Support Tooling and Infrastructure to lead the Support Infrastructure Team that designs, builds and evolves systems powering Customer Support. Beyond Salesforce Service Cloud, the team owns telephony, messaging, workforce management and quality assurance tooling, and partners with the Head of AI Support Product to integrate AI capabilities such as FIN. The role combines people leadership of a multidisciplinary team with ownership of the Support technology roadmap and strategy across global Adyen teams.