Senior Automation QA Lead (Playwright)

21 октября 2026 г.

Гибрид

Senior

London, United Kingdom

Indeed

Описание

A Senior Automation QA Lead is sought to drive the test automation strategy and implementation for a large-scale Contact Centre Migration programme in London. The role builds robust Playwright and TypeScript automation frameworks from scratch and covers Web UI, API and end-to-end customer journeys. Automation suites are integrated into Azure DevOps CI/CD pipelines with reporting and quality gates, while delivery runs in an Agile model with business stakeholders, developers, architects and product teams. Working is hybrid: a blend of company offices, client sites and home, with no option to work from home 100% of the time.

Обязанности

Design, develop, and maintain scalable automation frameworks using Playwright and TypeScript
Establish automation best practices, coding standards, and reusable testing components
Build and maintain automation libraries, utilities, and reporting frameworks from scratch
Drive automation coverage across functional, regression, integration, and end-to-end testing
Develop and execute automated test scripts covering Web UI, API, and business-critical workflows
Validate end-to-end customer journeys across contact centre platforms and integrated applications
Perform regression testing and ensure release readiness through continuous quality validation
Collaborate with development teams to identify, reproduce, and resolve defects efficiently
Integrate automation suites into Azure DevOps CI/CD pipelines
Enable automated execution, reporting, and quality gates within deployment workflows
Support continuous testing practices within DevOps ecosystems
Manage source code repositories using Git and version control best practices
Drive the test automation strategy for a large-scale Contact Centre Migration programme
Work closely with business stakeholders, developers, architects, and product teams within an Agile delivery model

Требования

8+ years of software testing and QA automation experience
Minimum 2+ years of hands-on Playwright automation experience
Strong experience designing and developing automation frameworks from scratch
Extensive experience in Web UI, API, and end-to-end automation testing
Strong programming skills in TypeScript and JavaScript
Experience integrating automation solutions within Azure DevOps CI/CD pipelines
Hands-on experience with Git and source code management
Experience using Jira and Xray for test management and defect tracking
Strong understanding of Agile and Scrum delivery methodologies
Experience creating reusable libraries, utilities, and reporting solutions
Ability to lead automation initiatives and mentor junior QA engineers
Desirable: contact centre transformation or migration programme experience
Desirable: experience testing IVR platforms and call-flow journeys
Desirable: knowledge of call routing, queue management, and telephony systems
Desirable: experience validating agent desktop and supervisor desktop workflows
Desirable: CRM integration testing experience
Desirable: voice and omnichannel customer interaction testing experience

Условия

Hybrid working is a blend of Company offices, client sites, and home, with no 100% remote option
Permanent position located in London
Interview offered to candidates who declare a disability and meet the minimum essential criteria under the Disability Confident scheme
Access to 250,000 courses and external certifications through the learning for life programme
Wellbeing support with trained Mental Health Champions and wellbeing apps
The team is recognised as a Great Place to Work for Wellbeing in 2024

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Senior Automation QA Lead (Playwright)

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