Senior Business Analyst

9 октября 2026 г.

Офис

Senior

Warsaw

Может не подойти

Работа только из офиса

Стоит учесть

Английский обязателен
уровень C1

Описание

Senior Business Analyst role at KEYES for a European institution based in Warsaw, Poland. The position maps business needs into ICT system changes, documents existing processes and conducts gap, SWOT and feasibility analysis. The analyst acts as the main point of contact for process and business owners and supports the whole SDLC. ServiceNow knowledge and a valid ServiceNow certificate are central to the role.

Обязанности

Map needs into changes in ICT systems (existing systems and systems to be built)
Order of magnitude estimation of the workload, time and risk
Document existing business processes, identify inefficiencies and bottlenecks
Identify gaps and overlaps across business processes, provide input to business process streamline
Provide input or conduct Gap analysis, SWOT analysis, feasibility studies of tools
Review and contribute to analytical documentation provided by 3rd party companies
Provide business analysis services related to ICT solutions deployed or planned to be deployed
Act as main point of contact for the Process and Business Owners
Educate on ServiceNow capabilities, manage expectations, prepare mock-ups, deliver demos to Business
Define User Stories and lead backlog refinements to decompose user stories into tasks for Developers
Support whole SDLC including bug-fixing, UAT, change management, deployment, trainings, hyper care
Support the Portfolio with expertise on business analysis focused on business, functional and nonfunctional requirements

Требования

You hold a Bachelor Degree
Minimum English level of C1
Minimum of 5 years of relevant professional experience in IT
At least one valid ServiceNow certificate: Certified System Administrator, Citizen Developer, ServiceNow Certified Implementation Specialist or other relevant issued by ServiceNow

Условия

Role based in Poland (Warsaw), local presence is required

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Senior Business Analyst

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Senior Business Analyst

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