Senior Customer Experience Designer

10 октября 2026 г.

Senior

Amsterdam

Indeed

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Проект связан с оборонной индустрией

Описание

A fast-growing high-tech company based in Amsterdam develops advanced fiber optic sensing systems for demanding environments, from energy infrastructure to subsea and defense applications. The Senior Customer Experience Designer will sit within the Product team in Underwater Security and own the end-to-end customer experience across hardware and software products. The role combines customer and user research, journey and service design, persona management, and translating insights into product priorities together with Product, R&D and Engineering teams.

Обязанности

Lead customer and user research by planning and conducting qualitative, quantitative, and field studies across installation, operation, and maintenance, translating findings into product and design decisions
Own customer journey and service design by mapping end-to-end customer experiences and supporting internal processes, designing repeatable hardware and software demo flows, and facilitating workflow validation with responsible teams
Develop personas and manage customer insights by leading the persona lifecycle, maintaining a central research repository, providing reusable research frameworks, and synthesizing learnings collected across the organization
Translate customer needs into product solutions by creating product/service blueprints, journey maps, experience maps, prototypes, and workflow diagrams, collaborating with Product and R&D on hardware and software recommendations
Validate and measure customer experience outcomes by testing whether features meet defined user needs and success criteria
Establish a shared, evidence-based view of customers through clear personas, journey maps, research practices and a structured insight repository within the first 6–12 months

Требования

Master’s degree in engineering or design, or equivalent experience
5+ years of experience in Customer / User Experience Research, with a proven track record of conducting research in technical fields, preferably in defense, or similar industries
Strong understanding of both hardware and software products, particularly in complex and regulated environments, e.g., industrial environments
Proficiency in qualitative and quantitative research methods and tools, with the ability to translate data into actionable insights
Excellent verbal and written communication skills, capable of conveying research findings to both technical and non-technical stakeholders
Demonstrated critical thinking, adaptability to challenges, and a problem-solving mindset to creatively address user pain points
Proficiency in industry standard tooling for user experience research and visualization such as Jira Product Discovery, Dovetail, Miro, Figma
Driver’s license B or international equivalent

Условия

Willingness to travel and do field research
Mandatory security screening and Certificate of No Objection issued by AIVD

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Senior Customer Experience Designer

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