Senior Manager, Professional Services

7 октября 2026 г.

Удалённо

Senior

Paris

Может не подойти

Нужен другой язык
французский

Стоит учесть

Английский обязателен

Описание

The role combines first-line people management of a small Professional Services team with end-to-end accountability for customer outcomes across a defined portfolio of accounts. It spans leading customer delivery, leading the team, and leading the business within a project-driven services organization. The manager coordinates project managers, solution architects, solution consultants and delivery partners to keep engagements on track for scope, time, budget and quality.

Обязанности

Owns the customer relationship and overall delivery outcome for a defined portfolio of accounts
Coordinates Project Managers, Solution Architects, Solution Consultants and delivery partners across the wider organization to keep portfolio engagements on track for scope, time, budget and quality
Acts as the senior escalation point for customers in the portfolio and drives resolution of delivery risks
Monitors portfolio health — delivery status, customer satisfaction, commercial signals — and reports proactively to leadership
Highlights and celebrates outstanding delivery outcomes within the portfolio and the wider organization
Owns the full employee lifecycle for direct reports: resource planning, recruitment, onboarding, goal setting, performance and development discussions, retention actions, and offboarding processes
Guides the work of team members and holds regular progress and feedback discussions, creating clarity and focus
Coaches and mentors team members, supporting their personal development and wellbeing
Recognizes success, proactively addresses undesirable behavior, and role models company values
Communicates strategy and team goals and sets individual performance objectives aligned to team and portfolio goals

Требования

Proven experience as a people manager owning the full employee lifecycle: recruitment, onboarding, goal setting, performance management, and offboarding or exit processes, ideally within a professional services or similarly project-driven organization
Experience in leading change successfully both in project and line organization environments
Strong, demonstrable track record in customer relationship management, with accountability for delivery outcomes across a portfolio of enterprise accounts, including proactive escalation management
Background in professional services, SaaS implementation, or complex B2B project delivery preferred
Sound understanding of the French employment framework and local HR practices
Fluent in French and English (business level); additional European languages an advantage
Based in France, with willingness to travel to customer sites as required
Awareness of artificial intelligence concepts, tools, or applications is considered a strong asset

Условия

Continuous learning support for AI-driven technologies and tools
Applications considered only through official recruitment channels

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Senior Manager, Professional Services

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Senior Manager, Professional Services

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