Service Delivery Manager

12 октября 2026 г.

Гибрид

Middle

Houten

Indeed

Описание

The Service Delivery Manager bridges IT operations, business needs and customer satisfaction within a Microsoft Cloud and Managed Services provider. The role owns quality, continuity and customer experience of the Microsoft Cloud service delivery and has direct influence on professionalizing IT services. Main focus areas are SLA, KPI and XLA management, ITIL-based process improvement and stakeholder relations.

Обязанности

Manage Service Level Agreements, KPIs and Experience Level Agreements to drive actual customer experience
Initiate service improvement initiatives based on ITIL
Maintain relationships with customers at operational and tactical level
Collaborate with internal IT specialists on Microsoft Azure, Modern Workplace, Data & AI and Cybersecurity
Take responsibility for quality, continuity and customer satisfaction of Microsoft Cloud services and Managed Services

Требования

At least 3 to 5 years of experience as Service Delivery Manager, IT Service Manager or a similar role within an MSP or IT service provider
Certification in ITIL v4, PRINCE2 or Agile/Scrum is an advantage
Knowledge of and affinity with Microsoft Cloud technologies such as Azure and Microsoft 365
Communication skills and a solution-oriented mindset

Условия

Gross monthly salary of €4,000 to €5,500 depending on experience
Hybrid working from the office, home and customer location
Mobility arrangement with a company car or mobility budget
Training budget for relevant ITIL and Microsoft certifications
Pension scheme, laptop, smartphone, home working allowance and 25 vacation days
Flexible working hours, extra vacation days and company events
Hybrid work location in Houten

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Service Delivery Manager

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