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Описание
Orange Business is hiring a Service Delivery Manager to oversee the operation of a scientific computing solution for a major French industrial client. The role involves coordinating internal teams and third‑party vendors, managing ITIL processes, and ensuring service level compliance. Based in Saclay, the position requires strong technical leadership and client communication.
Обязанности
Coordinate and lead the service delivery team daily
Oversee incident, change, and release management processes
Manage relationships with third‑party suppliers and client stakeholders
Produce regular activity reports and KPI dashboards
Drive continuous improvement initiatives and service optimization
Требования
Minimum 5‑7 years experience managing technical teams of five or more
Strong knowledge of ITIL processes and ITSM tools
Proficiency with Linux production environments
Experience creating and maintaining operational reports and dashboards
Excellent communication and stakeholder management skills
Условия
Office‑based role in Saclay with standard working hours
10 days of remote work per month with a daily allowance
Meal vouchers worth €11 per remote work day
60 % reimbursement of transport costs
Attractive savings plan with up to €3,500 annual matching
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