Systems Analyst

8 октября 2026 г.

Удалённо (внутри страны)

Middle

Madrid, Spain

Описание

A technically minded Systems Analyst is sought to support the design, delivery, integration and ongoing operation of insurance technology platforms. The role works at the intersection of business processes and technology: translating business needs into system requirements, supporting solution design and testing, and troubleshooting application and data issues. This is a hands-on role suited to someone who enjoys understanding how systems work and how data moves between them; no solution architect or software engineer background is required. The position primarily supports second-shift operations from 2:00 PM to 10:00 PM.

Обязанности

Develop an understanding of insurance workflows including underwriting, policy lifecycle, billing, claims, servicing, and downstream data processing
Work with business stakeholders, product teams, and engineers to translate business needs into system requirements, workflows, data requirements, and acceptance criteria
Analyze existing applications, integrations, and processes to understand system behavior, dependencies, and potential areas for improvement
Support the implementation of new insurance products and enhancements to existing platforms
Document system requirements, business rules, interfaces, data mappings, dependencies, and solution decisions
Help maintain traceability between requirements, system changes, testing, and delivered functionality
Help develop practical system solutions within insurance and low-code platforms
Review proposed system changes to understand potential impacts to applications, integrations, data, and operational processes
Review implemented solutions to confirm they meet documented business and system requirements
Participate in functional testing, solution validation, deployment readiness, and post-production verification
Identify opportunities to simplify workflows, improve supportability, or address recurring system issues
Analyze data flows between insurance platforms and internal and external systems
Investigate data-quality issues, field-mapping errors, and failures within ETL and data-export processes
Assist with defining and validating system interfaces, data mappings, transformation requirements, and API behavior
Use SQL and other tools to investigate data issues and identify where discrepancies originate
Troubleshoot integration failures and partner with engineering teams to resolve identified issues
Support integrations with external insurance partners including MGAs, TPAs, reinsurers, and distribution partners
Investigate production issues such as integration and API failures, batch-processing failures, concurrent-update conflicts, data discrepancies, and performance issues
Gather logs, system information, and supporting data to help identify the cause of production issues
Perform root-cause analysis with support from engineering and other technical teams when needed
Identify recurring issues and recommend improvements to systems, processes, monitoring, or documentation
Help document non-functional requirements such as performance, availability, scalability, resilience, and operational supportability
Support the planning and execution of performance and stress testing
Monitor application behavior and help identify opportunities to improve system reliability and operational visibility
Use scripting and lightweight automation to make troubleshooting, validation, and production support more efficient
Develop or maintain scripts and utilities for data-quality checks, compliance validation, log analysis, uptime reporting, and repetitive operational tasks

Требования

3+ years of experience as a Systems Analyst, Business Systems Analyst, Technical Business Analyst, Application Support Analyst, or in a similar technical role
Strong analytical and problem-solving skills with a desire to understand how interconnected systems work
Working knowledge of SQL and experience using data to investigate application or business issues
Basic understanding of APIs, system integrations, or data interfaces
Familiarity with ETL processes, data pipelines, data mappings, or similar data concepts
Experience troubleshooting application, system, integration, or data issues
Ability to communicate effectively with both technical and business stakeholders
Strong attention to detail and willingness to learn unfamiliar systems, technologies, and business processes
Ability to work with production systems using appropriate care, controls, and operational discipline

Условия

Primarily supports second-shift operations from 2:00 PM to 10:00 PM
For next projects the schedule would be a standard 9:00-18:00
Home-based work location in Spain

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