Tools Project Manager - H/F

17 октября 2026 г.

Senior

Puteaux, France

Indeed

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Описание

Senior tools project manager within the digital directorate responsible for customer-facing web portals and mobile applications. The role identifies and selects the tools that improve digital interface performance, drives projects from design to rollout, and coordinates internal teams with external vendors. It covers business requirements definition, tenders and partner negotiation, analytics and BI reporting, generative AI and UX initiatives.

Обязанности

Identify tools that optimize the performance of digital interfaces: customer satisfaction, UX, operational efficiency
Measure customer satisfaction
Analyse customer behaviour
Collect field insights through verbatim analysis
Optimize digital journeys and conversion funnels
Improve ergonomics of digital interfaces
Integrate generative AI (AI chatbot, FAQ, digital journeys)
Measure service quality
Set up analytics and tagging tools
Build reporting production tools such as Power BI
Create content (infographics, videos)
Work on accessibility of digital interfaces
Drive digital marketing initiatives
Keep track of innovative market best practices through active watch
Follow digital trends: selfcare, conversational AI, UX design, automation
Select technologies and partners, run benchmarks and discern the best offers on service and price
Lead tenders, negotiate prices and partnership terms
Drive the project from design to implementation with recurring performance tracking
Define business needs, study feasibility with technical teams, write functional specifications
Supervise service providers and technical partners
Collaborate closely with Innovation HQ, IT, Customer Relations and DPO teams
Contribute to digital culture building of internal teams

Требования

Master's degree (Bac+5) from a business school or equivalent, engineering background supplemented by customer and marketing practice possible
Minimum 10 years of experience in digital, ideally in services or utilities with customer account management
Proven experience managing a high-traffic website and mobile application with millions of users
Expertise in mass-market customer marketing, digital customer relations and digital marketing
Experience in complex multi-stakeholder project management
Data culture and command of digital performance KPIs
Strong analytical and structuring skills with leadership across transversal teams
Project management tools: Jira, Confluence, Trello, MS Project or equivalents
Agile and Scrum methods
Analytics and tracking: Google Analytics 4, Google Tag Manager, Data Studio / Looker
Mobile analytics tools: Firebase, Appsflyer, Adjust
Heatmaps and UX analytics: Hotjar, Contentsquare
CRM platforms: Salesforce, Microsoft Dynamics or equivalent
Customer engagement solutions (chatbot, messaging, voicebot)
Marketing automation tools: Salesforce Marketing Cloud, Adobe Campaign
UX/UI design knowledge: Figma, Sketch or Adobe XD appreciated
NPS / CES / CSAT tools: Medallia, Qualtrics
BI dashboards: Power BI, Tableau

Условия

13th month salary, variable bonus, health and pension schemes, employee savings plan and shareholding
Commitment to work-life balance and quality of life at work
Inclusive workplace with opportunities to develop skills
Fixed-term contract (CDD)

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