CRM Administrator (m/f/d) + Business Analyst (CRM Knowledge Base)

September 4, 2026

Office

Middle

Important before applying

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Office-only workEnglish is required

Description

We are looking for a CRM Administrator and Business Analyst to support our Marketing & Sales Excellence team. The role combines operational CRM expertise with business analytics to drive data‑driven decisions and improve sales performance. You will work closely with commercial, product and business units across the organisation.

Gender markers in the title: (m/f/d)

In accordance with European anti-discrimination legislation, this job is open to all candidates

Mmale

Ffemale

Ddiverse

Responsibilities

Act as primary point of contact for CRM users across the organization
Provide day‑to‑day CRM support, troubleshooting and user guidance
Create, implement and optimize CRM‑related business processes
Drive CRM adoption and promote best practices among sales teams
Design and deliver user training sessions and workshops
Ensure data quality, consistency and governance within the CRM platform
Analyze CRM and sales data to identify trends and opportunities
Develop reports, dashboards and KPIs to support business decisions
Translate business requirements into scalable CRM solutions and insights
Collaborate with sales, marketing and international stakeholders to align priorities

Requirements

Experience with CRM platforms such as Microsoft Dynamics 365 or Salesforce
Proven background in business analysis, reporting and data‑driven decision making
Proficiency with reporting tools like Power BI, Tableau or SQL
Strong analytical abilities to interpret complex data sets
Understanding of sales processes and customer relationship management
Excellent communication and stakeholder management skills
Fluent English; Spanish is a strong plus

Conditions

Permanent full‑time contract with competitive benefits
Personalized onboarding program to ensure smooth start
Access to internal learning opportunities through Hi University
Opportunities for internal mobility and career development

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