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English is required · C1 level
Description
As CRM / Marketing Automation Specialist at Deutsche Bank in Madrid, the role involves designing and optimizing data-driven customer communication journeys using platforms like Salesforce Marketing Cloud and Adobe Campaign, with a focus on compliance and performance monitoring.
Gender markers in the title: (f/m/x)
In accordance with European anti-discrimination legislation, this job is open to all candidates
Ffemale
Mmale
Xintersex
Responsibilities
Design, execute and optimize customer communication campaigns across multiple channels
Build, maintain and optimize automated customer journeys using Salesforce Marketing Cloud and Adobe Campaign
Manage audience segmentation, data selection and campaign controls and monitoring
Develop SQL- and Python-based solutions for automation and reporting
Ensure all communications comply with GDPR and internal standards
Requirements
Strong hands-on experience with Salesforce Marketing Cloud and/or Adobe Campaign in a CRM or Marketing Automation environment
Solid SQL and Python skills for data analysis, automation and campaign execution
Proven knowledge of customer journey design, campaign management and customer segmentation strategies
Understanding of GDPR, consent management and customer communication governance
Strong communication skills in English and ability to collaborate with multiple stakeholders