Customer Journey Specialist / Business Consultant (f/m)

September 17, 2026

Remote

Middle

Warsaw, Poland

Important before applying

This job has conditions that may affect your decision to apply

English is required

Description

NATEK is looking for a Customer Journey Specialist / Business Consultant to support projects for one of the top 3 banks in Poland in the area of investment funds. The role centres on designing and optimising customer journeys, supporting the Product Owner in prioritising initiatives and defining MVP scope, and translating business needs into precise functional requirements. It combines service design, business analysis and close cooperation with business, product and technology teams, with a strong emphasis on user experience in mobile applications.

Gender markers in the title: (f/m)

In accordance with European anti-discrimination legislation, this job is open to all candidates

Ffemale

Mmale

Responsibilities

Design and optimise customer journeys through comprehensive process mapping (Customer Journey Mapping) with attention to UX standards
Provide strategic support to the Product Owner in prioritising initiatives and defining MVP scope
Translate business needs into precise functional requirements, including planning and estimation of analytical work
Facilitate project workshops aimed at validating assumptions and clarifying the product vision with stakeholders
Manage the full business documentation and build analytical models supporting solution development

Requirements

Minimum 3 years of experience in Customer Journey, Service Design, Product Management or a similar position
Experience in the area of investment funds and capital markets
Practical experience designing and developing customer journeys and user experiences in mobile applications (must-have)
Experience running implementations of financial products or solutions from concept through analysis and design to deployment
Ability to identify customer needs and translate them into business and functional solutions
Strong analytical skills and ability to cooperate with business, product and technology teams
Higher education degree
Knowledge of English at a level enabling fluent communication in a business environment

Conditions

Long-term cooperation based on the values of education, partnership and responsibility
Internal Mobility Program with career development options, job rotation and project diversity
Referral program with a bonus for recommending acquaintances
NATEK Club with rewards for 5 and 10 years of cooperation
NATEK CSR events and team integrations
Cafeteria benefits system
Medical care via Medicover
Multisport card
Technical and personal training plus language courses
For an employment contract (UOP) only: life insurance, personal event bonus and an extra day off for volunteering

Customer Journey MappingService Designbanking / investment funds

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