Customer Success Manager

September 15, 2026

Office

Senior

Bagneux, France

Important before applying

This job has conditions that may affect your decision to apply

Office-only workEnglish is required

Description

Keysight Technologies is seeking a Customer Success Manager for its Software Quality Engineering (SQE) platform focused on AI-driven testing and quality engineering solutions. The CSM serves as a trusted strategic partner to customers, driving onboarding, adoption, value realization, retention, and growth. The role involves building executive stakeholder relationships, developing Customer Success Plans aligned with business ROI, and collaborating cross-functionally with Sales, Product, Engineering, and Support teams.

Responsibilities

Lead customers through the Guided Success Program ensuring successful onboarding, adoption, and long-term value realization of the SQE platform
Develop and execute Customer Success Plans aligned with customer business objectives, success metrics, and expected ROI
Build trusted relationships with executive sponsors and key stakeholders serving as a strategic advisor and advocate
Conduct regular Customer Success Reviews and Technical Review Meetings to assess progress and demonstrate value
Proactively identify customer risks and opportunities providing strategic guidance and best practices
Monitor customer health, adoption, utilization, and engagement metrics to drive proactive success planning
Partner with Support, Professional Services, Product Management, and Engineering to coordinate issue resolution and feature requests
Deliver customer enablement through workshops, Lunch and Learn sessions, User Forums, and education on new Eggplant capabilities
Partner with Sales and Account Management to support renewals and identify expansion and cross-sell opportunities
Maintain accurate customer success plans, health metrics, risks, and account activities within CRM and Customer Success platforms
Contribute to continuous improvement of Customer Success processes, playbooks, and best practices

Requirements

Experience in Customer Success, Software Quality Engineering, QA, or Technical Account Management
Strong knowledge of AI-driven testing, test automation, software quality, and enterprise software
Experience with software testing, automation, CI/CD, and quality engineering practices
Ability to translate technical challenges into customer outcomes, adoption, and measurable ROI
Strong communication skills with technical and executive stakeholders
Fluid French and English language are a must have
Ability to collaborate with Engineering, Product, Support, Professional Services, and Sales teams

Conditions

Office-based position in Bagneux, France
Cross-functional collaboration with Sales, Product, Support, Professional Services, Marketing, and Engineering teams

AI-driven testingCI/CDEggplantCRMsoftware quality engineering

Similar jobs

Picked by AI from the meaning of the description, not keywords

This device does not meet the site requirements

What may not work

Customer Success Manager

Job summary

Score

Description

Responsibilities

Requirements

Conditions

Similar jobs

Job summary

Score

Similar jobs

Customer Success Manager

Job summaryAnalysis and summary of the description [data-chart=chart-_R_b5s5eav5ubsqiuialb_] { --color-score: var(--warning); } .dark [data-chart=chart-_R_b5s5eav5ubsqiuialb_] { --color-score: var(--warning); } 50ScoreAverage

Job summary

Score

Description

Responsibilities

Requirements

Conditions

Similar jobs

Job summaryAnalysis and summary of the description [data-chart=chart-_R_b5s5eav5ubsqiuialb_] { --color-score: var(--warning); } .dark [data-chart=chart-_R_b5s5eav5ubsqiuialb_] { --color-score: var(--warning); } 50ScoreAverage

Job summary

Score

Similar jobs