Customer Support & Satisfaction Digital Change Manager

September 16, 2026

Hybrid

Middle

Barcelona

Important before applying

This job has conditions that may affect your decision to apply

English is required

Description

Schneider Electric is a global energy technology company driving efficiency and sustainability. The Digital Change Manager will lead digital transformation initiatives for Customer Support & Satisfaction, partnering with product owners and project teams to ensure adoption of new tools and processes. The role is based in Barcelona and offers a hybrid work model with flexible scheduling.

Responsibilities

Lead and manage change initiatives for digital customer support projects
Collaborate with project managers and deployment leaders to align roadmaps
Conduct impact analyses and assess country readiness for change
Define and deliver communication assets and training materials for new digital tools
Establish metrics to measure adoption success and report progress to stakeholders
Monitor resistance, provide support, and continuously improve change processes

Requirements

Proven experience in change management and stakeholder engagement
Strong analytical and organizational skills with detail orientation
Excellent written and verbal communication in English
Ability to develop and execute change management plans and training strategies
Experience working in multicultural, international environments
Bachelor's degree in Computer Science, Business or related field; Master's degree is a plus

Conditions

Hybrid work model with option to work from home
Flexible working hours to accommodate personal needs
Access to health and wellness platform, fitness classes, and nutrition counseling
Additional vacation days through Holy Pack and Sabbatical Pack (up to 2 months unpaid)
Participation in employee recognition and stock ownership programs
Comprehensive family leave policies and global benefits

Change ManagementStakeholder EngagementTraining

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