Ecommerce, Shop Management & Customer Experience (f/m/x)

August 30, 2026

Hybrid

Intern

Berlin, Germany

Important before applying

This job has conditions that may affect your decision to apply

Mandatory office attendance · 3 days per weekEnglish is required · C1 level

Description

We are looking for a Working Student to join our Ecommerce / Customer Experience team. You will help run and improve our Shopify store, collaborate with Onsite Marketing and Creative, and contribute to a fast, clear, and enjoyable shop experience. The role involves data‑driven decisions, supporting product delivery, and being a point of contact for shop‑related issues.

Gender markers in the title: (f/m/x)

In accordance with European anti-discrimination legislation, this job is open to all candidates

Ffemale

Mmale

Xintersex

Responsibilities

Maintain and continuously improve content, product presentation and merchandising within Shopify
Monitor end‑to‑end shopping journey, identify friction points and help resolve customer issues
Collaborate closely with Onsite Marketing and Creative to align product presentation with campaigns and brand standards
Assist in planning and executing onsite marketing measures and campaigns together with the Marketing team
Use reports and analytics to make data‑driven decisions and translate opportunities into customer‑oriented actions
Support feature pipeline by gathering requirements, writing user stories, ensuring release quality and measuring outcomes
Act as additional point of contact for shop‑related bugs and urgent issues

Requirements

Currently studying or recently graduated in business, marketing, e‑commerce, digital innovation or related field
Strong affinity for e‑commerce combined with analytical thinking and creativity
Ability to quickly grasp complex tasks with multiple variables and uncertainty
Proactive, independent work style and willingness to take ownership of tasks
Good teamwork skills and ability to present ideas clearly and confidently
Excellent written and spoken English proficiency
Nice to have strong written and spoken German
Nice to have hands‑on experience with Shopify or similar platforms and analytics tools

Conditions

26 vacation days initially, increasing up to 30 days with tenure
One paid charity day per year for personal or team volunteering
Monthly €70 product voucher for gitti products
Monthly €50 wellness budget for sports or fitness subscriptions
Free Deutschlandticket covering public transport costs
Company pension with 20 % employer top‑up
Hybrid and flexible working with at least three days per week in Berlin office and remote options thereafter

ShopifyAnalytics Toolsbeauty

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