Engagement Manager ServiceNow (F/H) at Devoteam | hitIT
Engagement Manager ServiceNow (F/H)
September 19, 2026
Office
Senior
Levallois-Perret, France
Important before applying
This job has conditions that may affect your decision to apply
Office-only workEnglish is required
Description
An Engagement Manager is sought to coordinate the deployment of the ServiceNow platform within client projects, across various industries and a wide range of modules such as CRM, HRSD, SecOps, IRM and Business Apps. The position is based in Levallois-Perret (Ile-de-France, France) and is attached to the N Delivery team. The manager drives projects using an Agile methodology from the scoping phase to production, leads the delivery teams and the change management team, and runs project governance bodies. The role requires at least five years of experience in IT and three years in ServiceNow project management, plus a good command of English.
Gender markers in the title: (F/H)
In accordance with European anti-discrimination legislation, this job is open to all candidates
Ffemale
Hmale
Responsibilities
Ensure client satisfaction throughout the project
Lead the project using Agile methodology from the scoping phase to production
Manage delivery teams (developers, functional consultants, technical experts) and change management team
Conduct steering and project committees, ensuring transparent communication and effective decision-making with stakeholders
Manage budget, resource allocation, planning, project plans, and risks
Advise clients on ServiceNow platform development strategy and ensure goal achievement
Capitalize on acquired experience and develop methods and tools for the project community
Ensure alignment and cohesion of project teams
Requirements
Engineering education or Bac+5 level
Minimum 5 years of experience in IT and/or 3 years in ServiceNow project management
Experience working on solution integration projects
Organized and highly meticulous
Ability and willingness to work in a team
Confident command of the English language
Conditions
Position based in Levallois-Perret, Ile-de-France, France
Direct reporting to the N Delivery team
100% of employees are certified in GenAI
75% of employees hold certifications, training is the foundation of the work model
Collaboration with major technology partners: Google, AWS, Microsoft, ServiceNow, Snowflake
ServiceNowAgileCRMHRSDSecOpsIRMBusiness Appsit consulting / digital transformationFunctional skillsBusiness domain skills
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