IT Service Analyst at Ask IT Solutions Ltd | hitIT
IT Service Analyst
August 31, 2026
Office
Junior
Cambridge, United Kingdom
Important before applying
This job has conditions that may affect your decision to apply
Office-only workEnglish is required
Description
At Ask IT Solutions Ltd we deliver world‑class IT support and build long‑term relationships by taking full ownership of clients’ technology needs. The company values wellbeing, growth and doing the right thing for customers.
Responsibilities
Triaging, troubleshooting and resolving 1st and 2nd line incidents
Installing and configuring end‑user devices and software
Managing onboarding and offboarding processes
Administering AD, Group Policy and performing changes
Monitoring backups and endpoint protection
Assisting with IT projects, migrations and rollouts
Requirements
Experience with Windows, macOS and mobile device management
Proficiency in Microsoft 365 administration and Intune
Familiarity with ticketing systems and SLA management
Strong communication and customer service skills
Conditions
Full‑time permanent role
25‑28 days annual leave with birthday off
Annual discretionary bonus based on performance
Company pension after probation period
Private medical cover after one year
Unlimited CPD budget for training
Microsoft 365Active DirectoryIntuneit services
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