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Office-only workEnglish is required · B2 level
Description
As a Social Media Customer Support Specialist, you will be the voice of an Italian coffee brand on social media platforms, engaging with customers, responding to inquiries, and ensuring a positive online experience. The role involves problem-solving, collaboration with internal teams, and maintaining the brand's reputation.
Responsibilities
Actively engage with customers on social media platforms
Deliver prompt information about products and services
Handle customer concerns with professionalism
Collaborate with internal teams to resolve issues
Maintain a positive brand image
Track customer feedback and report trends
Stay updated on social media trends
Requirements
Proven experience in customer service or similar role
Strong written communication skills
Familiarity with major social media platforms
Ability to think quickly and resolve issues
Excellent multitasking and time management skills
Positive attitude and team spirit
Fluent in Italian (C2 CEFR) and English (B2 CEFR)
Spanish fluency is a plus
Conditions
Competitive base salary with language bonus
Paid training and day-to-day support
Career growth opportunities
Supportive and collaborative work environment
Access to latest tools and technologies
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