Project Intake Analyst

September 15, 2026

Remote

Senior

Warszawa, Poland

Description

JLL is hiring a Project Intake Analyst for the Design & Construction Project Controls Program. The role serves as the analytical engine of the intake function, focusing on data-driven evaluation of incoming project requests using AI-enabled tools and in-house platforms. The Analyst builds and maintains dashboards, performs deep data analysis, and delivers performance reporting across AMER, EMEA, and APAC regions to drive continuous improvement across the intake lifecycle.

Responsibilities

Design, build, and maintain interactive dashboards providing real-time visibility into intake KPIs including time-to-assignment, SLA adherence, request completion rates, routing accuracy, and workload distribution across AMER, EMEA, and APAC regions
Develop self-service reporting solutions that enable stakeholders and leadership to explore intake data independently
Create executive-ready visualizations and narratives that translate complex data into clear, compelling stories for D&C Project Controls leadership
Analyze intake data across project types (new construction, renovations, small-scale projects) to identify volume trends, bottlenecks, cycle-time variances, and resource allocation patterns
Proactively assess data quality and integrity — identifying inconsistencies, gaps, duplicates, and classification errors within intake datasets and recommending corrective actions
Develop and implement data cleansing, standardization, and enrichment processes to improve data reliability and usability over time
Perform root-cause analysis on intake delays, rework triggers, and categorization errors to recommend targeted process improvements
Leverage in-house AI tools and platforms (Amazon Q, Amazon Quick Suite, internal ML/NLP solutions) to automate request triage, classification, and preliminary routing recommendations
Monitor and validate AI-triage output quality — flagging misclassifications, calibrating confidence thresholds, and providing feedback loops to improve model accuracy
Evaluate incoming project requests for completeness, accuracy, and alignment with D&C standards — including scope definitions, budgets, timelines, and stakeholder documentation
Prepare analytical briefings for weekly/bi-weekly intake calls and stakeholder meetings, providing data-backed context on volume, trends, and performance
Develop forecasting models and scenario analyses to support capacity planning and proactive intake scheduling

Requirements

4–6 years of experience in data analysis, project analytics, project coordination, or operations within corporate real estate, facilities management, design & construction, or professional services environments
Demonstrated experience designing and building dashboards and performance reports that drive operational decision-making
Proven track record of improving data quality and using data to drive process improvement and operational efficiency
Proven ability to design, build, and maintain dashboards and reports using tools such as QuickSight, Tableau, Power BI, or similar platforms with ability to tell a data story through compelling visualizations
Experience assessing data quality, implementing data cleansing and standardization processes, and establishing data governance practices to improve data integrity and usability
Advanced proficiency in Microsoft Excel (pivot tables, Power Query, complex formulas), SQL or similar query languages for data extraction, and familiarity with data pipeline or ETL concepts
Familiarity with project management principles, intake/workflow management platforms, and ticketing systems
Intellectually curious with a passion for leveraging AI and data to solve operational challenges
Adaptable and comfortable navigating ambiguity in a dynamic, fast-paced environment with an evolving product and technology landscape

Conditions

Entrepreneurial, inclusive culture at a global Fortune 500 company with operations in over 80 countries
Total Rewards program with competitive salary and benefits package
Personalized benefits prioritizing mental, physical and emotional health and personal well-being
Opportunity to develop strengths and enjoy a fulfilling career full of varied experiences across real estate and professional services

QuickSightTableauPower BISQLExcelAmazon Qreal estateAI & Automation ProficiencyConstruction & D&C Knowledge

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