Senior Analyst - Cx Automation Intelligence & Insights

September 8, 2026

Hybrid

Senior

Warsaw, Poland

Description

HelloFresh seeks a Senior Analyst to lead the data strategy for its CX Automation team, focusing on chatbot and voicebot analytics. The role will design and maintain automation analytics architecture, conduct deep‑dive analyses, and deliver insights that improve customer experience at scale.

Responsibilities

Anchor data strategy for the automation and chatbot analytics infrastructure
Monitor user intents and trends to diagnose system bugs and define KPIs for bot containment and NLP accuracy
Conduct deep‑dive analyses of chat logs and user journeys, leveraging semantic clustering and LLM evaluation
Optimize and secure the reporting environment, ensuring data integrity and advanced visualizations for executive decisions
Partner with product, engineering and CX Automation teams to translate data into sustainable roadmap strategies
Own and deliver core business reporting mechanisms and dashboards such as Monthly Business Review and EBIT reviews

Requirements

Advanced proficiency in Python and SQL for handling complex automation analytics
Experience with next‑gen agentic workflow stacks such as Claude Code or Cursor
Proven track record designing, implementing and maintaining high‑visibility BI solutions and dashboards
Ability to conduct deep‑dive analysis of chat transcripts using semantic clustering and LLM evaluation
Excellent communication and stakeholder management skills for leading cross‑functional projects
Senior‑level experience in data analytics within fast‑paced customer experience environments

Conditions

Hybrid work model with access to Warsaw Centre Point office
Modern office facilities including showers, breakout zones, outdoor space and refreshments
Global collaboration across HelloTech’s international teams
Opportunity to work on systems serving over 6 million customers

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