Service Delivery Manager

September 16, 2026

Remote

Senior

Barcelona, Catalonia, Spain

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English is requiredPortfolio required

Description

Cisco is hiring a Service Delivery Manager to join a global team focused on enabling customers to realize value from their Cisco investments. The role involves owning financial health and strategic direction of accounts, designing delivery plans, and leading cross-functional collaboration with Sales and CXMs.

Responsibilities

Create and execute comprehensive service delivery plans balancing financial health, resource allocation, and business objectives
Take ownership of financial approvals including scope, pricing, and margin management
Lead Quarterly Business Reviews (QBRs) and delivery workshops to present metrics and identify expansion opportunities
Drive continuous improvement by integrating AI-driven tools and automation for reporting and resource planning
Analyze complex customer needs to shape long-term delivery strategies
Facilitate cross-functional collaboration between technical teams, Sales, and CXMs for unified delivery

Requirements

Bachelor’s degree with 6+ years of experience, or Master’s with 4+ years
3+ years of experience managing service delivery across multiple accounts, including P&L oversight and financial planning
Experience in process improvement using data analytics, automation tools, and AI-driven tools
Experience presenting financial metrics and performance data to executive-level stakeholders
Experience collaborating with cross-functional teams to execute customer-facing projects

Conditions

Work at a global company with a 40-year history of innovation
Opportunity to grow and build in a collaborative, team-oriented environment

AI-driven toolsautomationdata analyticsit

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