Service Delivery Manager (H/F/Nb)

September 12, 2026

Remote

Senior

Levallois-Perret, France

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English is required

Description

Keyrus seeks a Service Delivery Manager to ensure operational continuity and industrialize AI deployment patterns for clients. The role involves coordinating multiple teams, managing service models, and aligning delivered services with client strategic goals beyond initial deployment.

Responsibilities

Guarantee operational continuity at the client and uphold commitments once the initial deployment mission is complete
Structure managed service models for maintenance and continuous evolution of deployed AI systems, beyond reactive support
Cartography and define client/Keyrus RACI of skills needed for production handover, along with associated engagement mode
Secure industrialization of architectures designed with Foundations Architect: ensure scalability in design translates to operation at scale
Industrialize AI mission patterns identified upstream so they become repeatable capabilities rather than isolated successes
Coordinate multiple teams in parallel, at client and Keyrus, to meet commitments made
Pilot AI consumption governance in steady state (AI FinOps / tokenomics): chargeback, showback, drift alerts on major model providers (Anthropic, OpenAI, Mistral, Google Gemini, etc.)
Continuously align delivered service with client strategic stakes, not just initial contractual terms
Be the trusted interlocutor for client decision-makers over time, beyond the deployment phase led by Forward Deployed Engineer

Requirements

Significant experience in delivery management or service management in a demanding client environment
Proven practice in industrializing patterns or delivery methods beyond managing isolated missions
Experience coordinating multiple teams in parallel with contractual or service commitments to uphold
Rigorous operational mindset focused on continuity, commitment, and service retention over time
Ability to engage with client decision-makers over the long term, not just at mission launch
Ease in structuring an engagement framework (RACI, collaboration mode) where none exists
Capacity to collaborate with Forward Deployed Engineer on transition between initial deployment and sustainable operation
Modern vision of delivery: thinking managed service and continuous improvement, not just executing a fixed specification
Cartography of skills and definition of client/Keyrus RACI for production handover
Definition of engagement modes and service models adapted to client context, including managed services devices
Securing industrialization of architectures designed with Foundations Architect, from design to large-scale operation
Industrialization of AI mission patterns into repeatable capabilities
Coordination of multiple teams in parallel, at client and Keyrus
Continuous alignment of delivered service with client strategic stakes, beyond initial contractual terms
Piloting AI consumption governance in steady state (AI FinOps / tokenomics): chargeback, showback, drift alerts on major model providers (Anthropic, OpenAI, Mistral, Google Gemini, etc.)
Fluent professional English, written and oral, essential regardless of experience level

Conditions

Intelligence Collective through collaboration between experts, businesses, and geographies
Reliability in delivering complex projects with rigor and high standards
Pragmatism prioritizing concrete impact and measurable value creation
Entrepreneurial spirit with curiosity, energy, and autonomy at the core of the culture

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Service Delivery Manager (H/F/Nb)

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