Service Delivery Manager

September 12, 2026

Office

Senior

Massy, France

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Office-only work

Description

Orange Business is a global network and digital integrator offering services in cloud, AI, cybersecurity and digital workspace. The Service Delivery Manager will lead a team responsible for operating scientific computing solutions for a major industrial client. The role involves coordination with third‑party vendors, reporting and client communication.

Responsibilities

Coordinate and pilot incident, change and MEP processes
Prioritize tasks, manage urgencies and crises following ITIL standards
Communicate with client and internal teams to ensure alignment
Plan team presence, vacations and overall performance
Monitor SLAs, KPIs and generate required reporting
Organize operational meetings such as Cotech and CAB
Prepare and facilitate steering committee sessions
Drive continuous improvement initiatives for the client
Interact with client’s production manager to ensure smooth operations

Requirements

Coordinate and steer activities of the directly reporting team
Depilot delegated tasks to third‑party companies
Ensure leadership, cohesion and synergy of the team and processes
Produce daily, weekly and monthly activity reports for Cotech and Copil
Maintain operational relationship and communication with the client
Strong knowledge of production Linux environments
Ability to create and manage dashboards and activity reports
Analytical mindset with strong synthesis and listening skills

Conditions

Full‑time on‑site position in Saclay office
Standard employment contract with regular working hours
Company promotes diversity and inclusive workplace policies
No remote work option specified
Salary negotiated based on profile

ITILLinuxKPIsReportingit & engineering

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Service Delivery Manager

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