Service Delivery Manager

September 9, 2026

Remote

Junior

La Garenne-Colombes, FR

Important before applying

This job has conditions that may affect your decision to apply

English is required

Description

Ozitem, a company specializing in digital transformation through infrastructure and cloud expertise, seeks a Service Delivery Manager. The role focuses on ensuring quality of service, managing incidents, and coordinating technical teams. The position is available in La Garenne-Colombes, France.

Responsibilities

Manage prioritization of requests and escalades, ensuring appropriate treatment based on issues and criticality levels
Ensure proper handling of P1 and P2 incidents, following them up until resolution
Support the resolution of blocking points related to incidents and requests at MSIP, identifying procedures, escalation modalities, and correct contacts
Be the privileged interlocutor of the DSI for all questions related to the CAB (Change Advisory Board)
Lead and frame the team's Dailies, ensuring respect for time and efficiency of exchanges
Ensure declaration and follow-up of QOS (Quality of Service)
Coordinate application PRA (Business Continuity Plans), three times a year
Participate in CAC audit, carried out once a year
Intervene in the datacenter, outside of OBSO projects, three to four times a year
Participate in CABs and contribute to the preparation and follow-up of changes
Participate in Scrum of Scrums to facilitate coordination between different teams and promote the escalation of blocking points

Requirements

Excellent relational skills and ability to communicate both orally and in writing
Functional and technical curiosity with a real capacity to understand complex issues and environments
Professional level of English, both written and oral (meetings and documentation in English)
Autonomy and rigor, with the ability to organize one's activities and ensure follow-up of missions
Force of proposal, to identify areas for improvement and contribute to process optimization
Team spirit and sense of collaboration, essential for working effectively with different interlocutors

Conditions

RTT (time off)
Meal tickets
Participation (profit sharing)
CSE (Social and Economic Committee)
75% transport coverage

AWSCABScrumPRAtechnology

Similar jobs

Picked by AI from the meaning of the description, not keywords

This device does not meet the site requirements

What may not work

Service Delivery Manager

Job summary

Score

Description

Responsibilities

Requirements

Conditions

Similar jobs

Job summary

Score

Similar jobs

Service Delivery Manager

Job summaryAnalysis and summary of the description [data-chart=chart-_R_b5s5eav5ubsqiuialb_] { --color-score: var(--destructive); } .dark [data-chart=chart-_R_b5s5eav5ubsqiuialb_] { --color-score: var(--destructive); } 42ScoreNeeds review

Job summary

Score

Description

Responsibilities

Requirements

Conditions

Similar jobs

Job summaryAnalysis and summary of the description [data-chart=chart-_R_b5s5eav5ubsqiuialb_] { --color-score: var(--destructive); } .dark [data-chart=chart-_R_b5s5eav5ubsqiuialb_] { --color-score: var(--destructive); } 42ScoreNeeds review

Job summary

Score

Similar jobs