UI/UX/Cx Designer

September 15, 2026

Hybrid

Senior

Warsaw, Poland

Description

Senior UX/UI/CX Designer role at a leading insurance company in Poland. The position combines Customer Experience, User Experience, and UI design competencies across omnichannel digital products including Contact Center, Client Portal, and Mobile App. The role involves end-to-end design from research and journey mapping to high-fidelity prototypes and Design System development, working in Agile with Product Owners and development teams.

Responsibilities

Design and optimize customer experience across the entire claims handling journey
Create and develop Customer Journey Maps
Identify customer problems and recommend improvements
Design omnichannel experiences covering Contact Center, Client Portal, Mobile App, email, SMS and outgoing documents
Collaborate on defining client communication standards
Design User Flows and user scenarios
Design customer self-service processes
Create wireframes and interactive prototypes
Analyze user needs and recommend improvements
Collaborate with Product Owners, business analysts and development teams
Design modern and intuitive user interfaces
Create high-fidelity mockups
Co-develop and evolve Design System
Ensure visual consistency across communication channels
Design solutions compliant with digital accessibility principles
Participate in Discovery, Inception and solution design workshops
Co-create product backlog
Verify solutions for client and user experience
Participate in usability testing

Requirements

Minimum 4 years of experience in UX/UI, UX/CX or Product Design
Experience designing web or mobile applications
Experience working in Agile methodologies
Knowledge of User Flow, Information Architecture and User Centered Design
Experience creating wireframes and prototypes
Experience designing self-service processes and Customer Journey Maps
Experience analyzing and designing customer experience (CX)
Very good knowledge of Figma
Experience designing user interfaces and working with Design Systems
Knowledge of Responsive Design
Ability to conduct workshops and collaborate with business and IT stakeholders
Ability to present recommendations with self-reliance and proactivity

Conditions

Hybrid work model: 3 days per week from office in Warsaw
B2B contract

FigmaDesign SystemsResponsive DesigninsuranceJiraConfluenceWCAG

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