UI/UX/Cx Specialist

September 13, 2026

Hybrid

Senior

Warsaw, Poland

Description

We are seeking a UI/UX/CX consultant to design and optimise customer experiences across the entire claim handling journey. The role involves creating customer journey maps, designing omnichannel experiences and collaborating with product owners, analysts and development teams. Work is performed in a hybrid model with three days per week in the office in Warsaw.

Responsibilities

Design and optimise customer experience across the full claim handling path
Create and develop Customer Journey Maps and identify pain points
Design omnichannel experiences for contact centre, portal, mobile app, email, SMS and documents
Produce user flows, wireframes and interactive prototypes
Develop and maintain a Design System ensuring visual consistency
Conduct usability testing and participate in discovery workshops
Collaborate with product owners, business analysts and development teams
Contribute to backlog creation and verification of solutions

Requirements

Minimum four years of experience in UX/UI or UX/CX design
Proven experience designing web and mobile applications
Strong knowledge of user flow design, information architecture and wireframing
Ability to create high‑fidelity mockups and interactive prototypes
Proficiency with Figma and design system development
Experience working in Agile digital projects
Excellent communication and workshop facilitation skills
Ability to work from Poland and attend hybrid office schedule

Conditions

Hybrid work arrangement (minimum three days in office)
Position based in Warsaw, Poland
Requires availability to work on‑site for client meetings and workshops

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UI/UX/Cx Specialist

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