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English is required · C1 level
Description
Bank Millennium seeks a UX/UI Designer to co-create omnichannel customer experiences for complex financial products in Warsaw. The role involves UX research, prototyping, and applying design systems across mobile, web, and other channels with a focus on accessibility and business impact.
Responsibilities
Co-create and develop omnichannel processes and customer experiences across mobile, web, and other channels
Design user experiences and interfaces for high-complexity financial products and services
Work with Customer Journey Maps, Service Blueprints, User Flows to identify pain points and optimization opportunities
Conduct and interpret qualitative and quantitative UX research, usability tests, and iterative improvements
Define, monitor, and report UX KPIs including adoption and conversion indicators
Requirements
Minimum 4 years of experience in designing omnichannel customer experiences with complex digital products
Knowledge of user-centered design methodology and ability to analyze user interface and business outcomes
Proficiency in UX writing/content design and working with digital product texts
Skill in working with Design Systems and designing scalable solutions
Mastery in design tools including Adobe family, Mural, and proficiency in prototyping interactions
Conditions
Participation in development projects and continuous skill improvement opportunities
Work in a 40-person design department with stable employment and semi-annual bonus system
Private medical care and quarterly benefits via MyBenefit platform for sports, culture, or shopping
Access to Mindgram wellbeing platform with psychological support and personal development tools
Hybrid work model with office preference in Warsaw near Metro Pole Mokotowskie
Adobe XDFigmaMuralbankingExperience in financial, banking, or regulated sector
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