Business Analyst

30 октября 2026 г.

Гибрид

Middle

Barcelona, Spain

Indeed

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Обязательное посещение офиса
Английский обязателен

Описание

International Business Analyst specializing in Planning & Analysis supporting the performance and operational excellence of international contact centres. The role manages the analytics function by coordinating data collection, reporting, and in-depth analysis to drive informed decision-making and long-term strategic planning. Based in Barcelona on a flexible hybrid schedule with a permanent full-time contract

Обязанности

Prepare and deliver timely, accurate, and reliable daily, weekly, and monthly reports providing actionable insights to stakeholders
Analyse data related to incentive targets, call volume trends, and performance metrics for short-term operations and long-term strategy
Compile, consolidate, and mine data from multiple contact centre sources and business units for a comprehensive view of performance
Collaborate with international contact centre analysts to ensure consistency and quality of analytics output
Support workforce planning activities through forecasting and analysis to optimize operational efficiency
Continuously identify opportunities to improve reporting processes and analytical models

Требования

2+ years previous relevant experience as a Business Analyst with reporting, forecasting, and operational analysis
Fluent English communication skills, verbal and written
Strong analytical mindset with high attention to detail and accuracy
Proficient in Excel with the ability to manipulate and analyse large data sets
Experience with Tableau
Excellent interpersonal skills to collaborate with stakeholders at all organizational levels
Ability to work independently, proactively, and creatively, demonstrating sound judgment
Confident in challenging assumptions constructively and offering innovative solutions

Условия

Permanent full-time contract, 39 hours per week, Monday to Friday
Flexible hybrid work model, up to 3 days remote per week
40k plus 10% STIP
Private health insurance and life insurance
Wellness programs and engaging team activities
VIP District and rental car discounts
Modern, multicultural work environment at Barcelona World Trade Centre
Meal vouchers and free car rental after one year with the company

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