Business Analyst

4 ноября 2026 г.

Гибрид

Senior

London, United Kingdom

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2 дня в неделю

Описание

The charity is looking for a Business Analyst to help deliver technology change across the organisation, working at the heart of its Technology Delivery team. The role collaborates closely with Salesforce, Data Integration, Engineering and business teams to deliver connected, user-focused solutions that make a real difference. It is a varied role moving between discovery, analysis and delivery — from running workshops and mapping Salesforce processes to refining user stories and supporting testing ahead of major releases.

Обязанности

Work with business owners, product owners and stakeholders to identify, analyse and document business requirements for Salesforce enhancements and integration services
Support Agile delivery teams by helping refine epics, user stories, acceptance criteria and backlog items
Facilitate workshops, discovery sessions and stakeholder discussions to understand current challenges and user needs
Analyse business processes, Salesforce data and user feedback to support process mapping, gap analysis and continuous improvement
Work closely with Salesforce administrators, developers, UX, QA and technical teams to ensure requirements are understood, tested and delivered to agreed standards
Support the documentation of end-to-end business processes, system interactions, data flows and integration requirements
Identify gaps, risks or inefficiencies in existing systems and processes, making clear recommendations for improvement
Produce clear and consistent documentation including user stories, process maps, requirements catalogues and user guides
Support testing and validation activities, including test scenario development and user acceptance testing
Follow agreed business analysis standards, delivery processes and documentation practices across projects
Contribute to the continuous improvement of BA templates, tools and delivery practices across technology projects

Требования

Experience working as a Business Analyst within technology, digital, systems or change projects
Experience gathering, analysing and documenting business requirements, user stories and process flows
Experience working in Agile or Scrum delivery environments
Strong workshop facilitation, stakeholder engagement and requirements elicitation skills
Strong analytical, problem-solving and organisational skills with a logical and structured approach
Ability to communicate effectively with both technical and non-technical audiences
Experience supporting process improvement, business change or service optimisation initiatives
Ability to manage competing priorities and work across multiple projects or tasks
Ability to build collaborative relationships across business and technology teams
Working knowledge of Salesforce, CRM platforms or integrated technology environments would be advantageous
Awareness of integration concepts, APIs, data flows or connected system architectures would be beneficial
Experience using tools such as Jira, Confluence or similar collaboration and delivery platforms would be desirable

Условия

Hybrid working policy with a minimum of 2 days per week in the office
30 days annual leave plus bank holidays
A flexible approach to working arrangements
Access to an enhanced pension scheme and life assurance
Access to health and wellbeing schemes including the employee assistance programme
Salaries benchmarked against the charity sector with no pay above the advertised rate
Full-time employment

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