Delivery Manager (F/H)

September 1, 2026

Hybrid

Senior

France

Important before applying

This job has conditions that may affect your decision to apply

Includes on-call dutyEnglish is required · C1 level

Description

Aubay Solutec is seeking a Delivery Manager to oversee strategic contracts and drive the evolution of a service center for major clients in banking, insurance, luxury, and telecoms. The role involves managing operational performance, risks, budgets, and reporting while ensuring compliance and continuous improvement.

Gender markers in the title: (F/H)

In accordance with European anti-discrimination legislation, this job is open to all candidates

Ffemale

Hmale

Responsibilities

Pilot and monitor a service contract
Establish trust relationships with governance bodies and technical contacts of the Service Center
Track and analyze key performance indicators to assess service quality
Detect risks early, measure potential impacts, and implement preventive and corrective actions
Contribute to continuous service improvement by collecting feedback and optimizing processes
Supervise incident and problem management to ensure rapid resolution
Manage budget, control costs, and ensure adherence to financial framework
Ensure quality and reliability of reporting and service deliverables
Comply with standards, internal procedures, and regulatory obligations
Coordinate with internal teams and technical partners for synergy in service evolution

Requirements

Approximately 7 to 10 years of experience in a similar role
Excellent interpersonal and writing skills
Good communicator, proactive and able to challenge the competence center
Available for on-call duties and interventions during non-working hours
Fluent English is essential
IT skills (RUN)

Conditions

Hybrid work mode
Participation in an expert community
Training policy for skill development
Package of benefits up to €4,000 net/year
Corporate culture focused on employee well-being
Strong CSR engagement

IT Service ManagementDeliverybanking, insurance, luxury, telecoms

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