Delivery Manager H/F

September 9, 2026

Office

Junior

Jouy-en-Josas, FR

Important before applying

This job has conditions that may affect your decision to apply

Office-only workEnglish is required

Description

Tenexa Group, a digital services company, seeks a Delivery Manager to oversee service quality and coordinate technical teams. The role is based in Jouy-en-Josas with a fixed salary between 42k and 45k EUR per year. The main responsibilities include resource planning, performance monitoring, and client satisfaction.

Responsibilities

Plan necessary resources for production
Supervise support teams
Monitor performance indicators and ensure client reporting
Ensure quality of deliverables and client satisfaction
Manage escalations and client complaints
Participate in financial management: tracking and validating invoicing
Contribute to continuous improvement of service delivery processes
Prepare and lead steering committees and participate in strategic committees

Requirements

Confirmed experience in an ESN (IT services company) in a similar role
English is indispensable
Mastery of Microsoft Office suite and equivalent open source suites
Familiarity with ticketing and monitoring tools such as Active Directory, EasyVista, ServiceNow, Exchange
Imperative knowledge of stock and inventory management
Knowledge of Power BI and EasyVista is a plus
ITIL certification is mandatory
Ability to train, support and evaluate employees under your responsibility
Ability to foster collaborative work and manage tension
Good communication skills, both written and oral
Ability to lead and unite a team around shared goals
Adaptability, rigor and organization
Strong customer orientation and efficient priority management

Conditions

50% of transport costs covered
Health insurance with 80% coverage by the employer
Annual profit sharing based on company results
Holiday bonus
Meal card Swile (9 € per working day, of which 5.40 € is covered)
Access to company committee benefits
Referral bonus in case of recruitment through your recommendation

ServiceNowActive DirectoryEasyVistaPower BIITILtechnology

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