Delivery Support Analyst

August 31, 2026

Hybrid

Junior

Reading, United Kingdom

Important before applying

This job has conditions that may affect your decision to apply

English is requiredFixed-term contract

Description

Neos Networks is hiring a Delivery Support Analyst for a 12-month fixed-term contract in Reading. The role supports the Customer Delivery team with process maintenance, reporting, and governance to ensure operational effectiveness. The analyst will work with the Delivery Support Manager and collaborate across the business.

Responsibilities

Support business continuity planning by maintaining documentation, tracking actions, and identifying areas requiring updates
Maintain and update systems, procedures, and process documentation to support operational effectiveness
Provide guidance on Customer Delivery processes, resolving routine queries and escalating complex issues where appropriate
Identify service shortfalls, process inconsistencies, and opportunities for improvement
Analyse operational data to identify trends, risks, and issues that could impact service delivery or team performance
Produce reports, management information, and analysis to support informed decision-making
Deliver training, inductions, and supporting documentation for new systems, processes, and new starters
Monitor and report on team activities, utilisation, trends, and outcomes to support continuous improvement
Coordinate and distribute communications, updates, briefing materials, and other information across the wider Delivery team
Collaborate closely with colleagues across the wider Neos Networks business

Requirements

GCSEs (or equivalent) in English and Mathematics
Experience providing administrative, analytical, or coordination support within an operational, customer delivery, or service-focused environment
Experience maintaining process documentation and preparing reports
Ability to use data and insights to support decision-making
Strong organisational, communication, and stakeholder management skills
A proactive approach to problem-solving and continuous improvement
A-Levels or vocational qualifications in Business Administration, IT, Telecommunications, or a related discipline
Knowledge of process management, governance, quality standards, or operational best practices
Experience supporting onboarding, training, or internal communications

Conditions

Hybrid working available
12-month fixed-term contract
Full-time
Performance-related bonus
Excellent benefits package

telecommunications

Similar jobs

Picked by AI from the meaning of the description, not keywords

This device does not meet the site requirements

What may not work

Delivery Support Analyst

Job summary

Score

Description

Responsibilities

Requirements

Conditions

Similar jobs

Job summary

Score

Similar jobs

Delivery Support Analyst

Job summaryAnalysis and summary of the description [data-chart=chart-_R_b5s5eav5ubsqiuialb_] { --color-score: var(--warning); } .dark [data-chart=chart-_R_b5s5eav5ubsqiuialb_] { --color-score: var(--warning); } 62ScoreGood

Job summary

Score

Description

Responsibilities

Requirements

Conditions

Similar jobs

Job summaryAnalysis and summary of the description [data-chart=chart-_R_b5s5eav5ubsqiuialb_] { --color-score: var(--warning); } .dark [data-chart=chart-_R_b5s5eav5ubsqiuialb_] { --color-score: var(--warning); } 62ScoreGood

Job summary

Score

Similar jobs