Expert Digital Product & Service Designer at Roche | hitIT
Expert Digital Product & Service Designer
September 17, 2026
Hybrid
Senior
Warsaw, Poland
Important before applying
This job has conditions that may affect your decision to apply
Mandatory office attendance
Description
Expert-level UX/CX design role owning the user and customer experience of a complex digital product or service from concept through to successful implementation. The position combines leading highly ambiguous design challenges, applying human-centered design and research methodologies, and mentoring other designers. It sits inside a global digital technology organization in healthcare and offers a hybrid work model with an extensive benefits package.
Responsibilities
Lead UX/CX for complex initiatives, projects or products from concept to implementation
Manage intricate features, overarching designs and critical value metrics across digital solutions
Define and evolve UX best practices and standards within a product line
Resolve highly complex and ambiguous UX challenges with pragmatic solutions
Guide others and foster a culture of curiosity in collaborative design efforts
Communicate complex information to product management, IT leads and business process owners
Lead conversations to build consensus and align strategic direction
Independently select and apply human-centered design or research methodologies
Propose, define and rigorously question UX success metrics
Mentor and develop other designers and contribute to the wider UX community
Requirements
Extensive experience leading UX/CX for complex products from concept to implementation
Proven track record resolving ambiguous UX challenges with pragmatic solutions
Experience managing stakeholder expectations and building trusting relationships
Experience mentoring and developing other designers
Expert-level proficiency in design and prototyping tools
Strong working knowledge of Agile methodologies and iterative design processes
Expertise in human-centered design and research methodologies such as advanced usability testing
Strong communication skills articulating complex ideas to diverse stakeholders
Ability to propose, define and rigorously question UX success metrics
Conditions
Hybrid model with on average two days per week in the office
Salary range 14 157 – 26 325 PLN gross per month on employment contract
Annual bonus based on individual performance
Dedicated training budget for certifications and conferences
Recharge Fridays: two Fridays off per quarter
Take Time Program: up to 3 months of leave for any purpose
Vacation subsidy and Flex Location with work from different places
Take Time for Charity: up to 2 weeks of additional paid leave
Private healthcare (LuxMed), group life insurance (UNUM) and Multisport