IT&Data - Product Analyst Hcp CRM

September 7, 2026

Office

Middle

Barcelona, Spain

Important before applying

This job has conditions that may affect your decision to apply

Office-only workEnglish is required

Description

Danone’s IT & Data team seeks a Product Analyst to support global CRM and SFA solutions in the healthcare sector. You will work with international experts, leveraging modern technologies to improve data quality and user adoption. The role involves translating business needs into functional documentation and driving continuous improvement.

Responsibilities

Support the Product Owner in defining product roadmap items and preparing backlog documentation
Gather and consolidate requirements from CBUs and regions; validate them through workshops or interviews
Translate business needs into user stories, process flows, and basic functional documentation
Check and validate delivered features using acceptance criteria; prepare and execute UAT
Prepare training materials and support the Learning & Development team in delivering training sessions
Maintain platform governance, documentation, and compliance processes
Track system performance metrics, adoption rates, and user feedback; highlight improvement opportunities
Investigate issues, support troubleshooting, and coordinate resolution with technical teams
Support change management actions across regions to build CRM culture and drive consistent adoption
Stay updated on market trends and HCP CRM best practices; share insights with the product team

Requirements

2–3 years’ experience in CRM/SFA, preferably in Life Science/Pharma
Experience with Salesforce.com‑based solutions
Basic experience with analytics, BI tools, or data visualization
Experience working in cross‑functional projects or product environments
Strong analytical and problem‑solving skills
Ability to collaborate and communicate clearly with diverse stakeholders
Ability to organize work, manage multiple tasks, and maintain attention to detail

Conditions

Office‑based role in Barcelona

food & beverage

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