Lead Product Designer

Zendesk is hiring a Lead Product Designer to join its AI Agents team, shaping intuitive and trusted AI automation experiences across messaging, voice, and email. The role owns end-to-end design, from discovery and strategy through prototyping, launch, and iteration, turning complex agentic capabilities into clear, configurable products. You will work hand in hand with Product Managers, Engineers, Content Designers, and Researchers, mostly with teams in Germany, Portugal, Denmark, and Poland. The position offers flexible working hours and a hybrid setup with remote work for part of the week.