Ms Functional Support Analyst

August 31, 2026

Remote

Senior

East Sussex, England, UK

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English is required · C1 level

Description

The role involves providing end-to-end support for Oracle HCM & Payroll projects through incident, problem, and change management. Responsibilities include ad hoc project requirements, customer guidance, and driving automation opportunities with AI. The position requires 8+ years of experience and Oracle certifications.

Responsibilities

Provide end-to-end support for Oracle customers
Handle ad hoc project requirements
Provide advice and guidance to customers
Maintain records in IT Service Management
Lead service improvement initiatives
Identify automation opportunities including AI
Analyze recurring incidents and problems
Contribute to continuous improvement of procedures
Manage risks and escalate as needed
Provide technical input to client reviews
Maintain technical knowledge
Assist in pre-sales and support transitions
Provide 24x7 support via shift rotation
Evaluate and promote new technologies

Requirements

8+ years of experience with Oracle HCM & Payroll
Payroll experience essential
Excellent communication skills
ITIL certification
Oracle Cloud HCM certifications

Conditions

24x7 support via shift rotation
Training and development opportunities
Partnership for superior solutions

Oracle HCMOracle FusionSQLit

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