Process Engineer

September 1, 2026

Hybrid

Senior

Madrid, Spain

Important before applying

This job has conditions that may affect your decision to apply

English is required

Description

The Process Engineer is a senior operational role responsible for governing AI‑driven policy lifecycle processes. The role monitors performance, ensures compliance and drives continuous improvement without building AI models. It translates operational observations into structured requirements and supports the transition of manual workflows into AI‑enabled solutions. The position also defines auditability and traceability requirements to meet internal standards.

Responsibilities

Monitor AI process performance daily and weekly across policy lifecycle domains
Track accuracy rates, HITL volumes, uptime and processed volumes against expectations
Maintain visibility dashboards and promptly escalate accuracy drops or process failures
Monitor behavior and outputs of AI agents to identify degradation patterns
Analyze HITL intervention patterns and raise detailed improvement requirements
Conduct UAT on new releases and track HITL trend improvements across cycles
Define requirements for new AI‑enabled processes and augment existing ones
Build and maintain decision trees for AI routing and exception handling
Develop AI‑ready SOPs and support end‑to‑end transition of manual processes to AI workflows
Perform sample‑based QA reviews and root cause analysis of quality issues
Define auditability and traceability requirements such as decision logs and confidence scores

Requirements

Deep understanding of insurance policy lifecycle processes across multiple domains
Ability to interpret AI/ML performance metrics without building models
Structured requirements writing: clear, unambiguous business and functional specifications
UAT design and execution including test cases, defect documentation and sign‑off
Root cause analysis and structured problem‑solving skills
Process documentation: decision trees, AI‑ready SOPs and comprehensive process maps
Comfortable working with operational data to identify trends and anomalies
Strong stakeholder communication translating business observations into engineering requirements
Familiarity with operational systems such as Ops+, Ingestion and Workview

Conditions

32 days of vacation per year
2 days working from home plus additional flexible days
Entry time flexibility
Life and accident insurance
Meal allowance
Pension plan
Stock Purchase plan
Flexible compensation scheme
Wellhub employee assistance program
Comprehensive Learning & Development offer

Ops+IngestionWorkviewinsurance

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