Senior Implementation And Support Analyst

September 15, 2026

Hybrid

Senior

London, Jersey

Important before applying

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English is required

Description

Experian is a global data and technology company. The Screening team helps customers manage financial crime risk and meet regulatory obligations. The Senior Implementation and Support Analyst will be a subject matter expert, supporting the implementation, optimisation and ongoing use of Screening solutions. The role involves working with customers and offshore teams to drive operational excellence and influence product development.

Responsibilities

Lead and help implement Screening solutions, ensuring successful customer onboarding, adoption and transition into business-as-usual support
Act as a Screening Subject Matter Expert, providing expertise on Sanctions, PEP and Watchlist data management
Partner with offshore operational and support teams, ensuring knowledge transfer, understanding and service delivery
Manage and resolve customer support cases across all severity levels and act as Incident Manager for issues
Identify and implement process improvements, driving efficiencies across systems and delivery activities

Requirements

Expertise within Screening, Financial Crime, KYC or Compliance environments
Experience independently owning and delivering implementations, customer engagements and complex operational activities
Background working with and supporting offshore teams, including knowledge transfer, service management and collaboration
Experience with technology sanctions screening, PEPs, watchlists and customer due diligence processes
Excellent partner management, and project management, with the ability to manage customer escalations and lead resolution

Conditions

Hybrid working - 40% office based
Great compensation package and discretionary bonus
Core benefits include pension, Bupa healthcare, Sharesave scheme and more
25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave

Sanctions ScreeningKYCPEPfinancial services

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