Senior IT Manager

September 23, 2026

Remote

Senior

Paris, France

Important before applying

This job has conditions that may affect your decision to apply

Citizenship requirement appliesEnglish is required

Description

Senior IT Manager for the EMEA Southwest region, part of the EMEA Infrastructure & Operations organization, with a regional remit covering France, Belgium, Luxembourg, Spain and Portugal. The role ensures reliable and efficient IT operations, acting as the senior regional interface between local business teams and the global IT organization. It oversees regional service performance, vendor and budget management, demand intake, escalations and continuous improvement, with a key focus on IT readiness across the retail store lifecycle.

Responsibilities

Ensure reliable IT operations across the region by monitoring service performance and coordinating corrective actions with service owners
Coordinate IT readiness for new store openings, temporary stores, refurbishments, relocations and closures
Align business requirements, global standards, vendors, budgets, timelines, service activation and decommissioning
Partner with local and regional stakeholders to translate business needs into clear IT demand
Lead regional IT projects and local rollouts of global initiatives
Manage regional vendor performance against SLAs and KPIs and drive remediation
Own the full regional IT budget lifecycle including planning, forecasting, allocation and spend monitoring
Partner with Global IT and Procurement on sourcing, contract renewals and commercial negotiations
Implement global IT policies, security requirements, standards and operating procedures across the region
Maintain regional documentation and promote harmonization of approved solutions
Use service metrics, incident trends, user feedback and vendor data to reduce recurring issues

Requirements

Bachelor's degree in IT, Computer Science or a related field, or equivalent relevant professional experience
5+ years of progressive experience in regional IT operations or IT service management
Responsibility for service performance, vendors, budgets and stakeholders
Experience coordinating IT delivery in a multi-site retail environment
Strong working knowledge of IT infrastructure, systems, networks and security best practices
Experience leading regional IT projects and local implementations of global technology initiatives
Ability to use data and KPIs to optimize services and deliver measurable results
Experience working in global, fast-paced and multicultural environments
Strong communication, influencing and stakeholder management skills
Ability to lead across teams without direct authority
Proactive problem-solving skills and ability to manage complexity and change
Experience managing budgets and identifying cost-efficiency opportunities
Commitment to high-quality service delivery and cross-team collaboration
Fluency in French and English; Spanish language skills are a plus

Conditions

Full time position
Location: Paris, France
Regional remit covering France, Belgium, Luxembourg, Spain and Portugal
Reports to the IT Director, Infrastructure & Operations EMEA
First-line support provided by the global service desk, with local hands-on support from dedicated local resources

IT infrastructureIT service managementsecurityfashion & retailSpanish language

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